Refund policy

We want you to love your scent. If something isn't right, here's how we'll make it right.

Unopened tins: 30 days

You can return any unopened, unused tin in its original packaging within 30 days of delivery for a full refund of the product price.

Opened tins

Because solid perfume is applied directly to skin, we can't accept returns of opened or used tins.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping. You won't need to send the item back.

How to start a return

Email hustleandglow.support@gmail.com with your order number and the item you'd like to return. We'll reply within 2 business days with return instructions. Please don't mail anything back before contacting us, because returns sent without instructions can't be processed.

Return shipping

For unopened returns, the customer pays return shipping, and original shipping charges aren't refundable. We recommend a trackable shipping method.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank. Items bought with a discount code are refunded at the price you paid.